Call Works Media dedicated customer service programs begin with a rigorous training regime in which representatives assigned to you are immersed in your culture, product details, order processing procedures, services specifications.
This process transforms our inbound call center representatives into “Call Works Select,” a direct extension of your operations, marketing and sales teams – as if they were your own staff. And because our dedicated team focuses strictly on your business, they quickly develop expertise on your customers and their needs.
With Call Works Media dedicated programs, we build a close working partnership that gives you immediate access to your team and program managers. This includes directing the team’s daily work assignments over and above handling inbound customer service calls. These additional tasks can include collateral mailing fulfillment, follow-up outbound customer calls or any other need that you need taken care of.
With our detailed call center customer service reports and vigilant work performance monitoring, Call Works Media will maintain the right program staffing level, which is critical for your program’s ROI. We work closely with you to anticipate seasonal fluctuations in call volume or spikes in order processing and customer service activity based on sales promotions.
A commitment to accountability and program success from senior management
Our story
Anthony Rose is CEO and founding director of Call Works Media. He is the primary decision- and policy-maker for the company, formulating and executing long-term strategies and collaborating with clients, employees, investors and other stakeholders.
With many years of executive management experience, Anthony has held a track record for driving the success and growth of a number of start-up companies and large organizations prior to his current role.
David is Call Works Media’s CTO, overseeing the company’s technology strategy, driving innovation, maximizing the value of fast-changing technologies and leveraging these technologies to build solutions for clients across industries. He is also responsible for leading the company’s highly-skilled and certified technology professionals and for maintaining alliances and partnerships with leading and emerging technology companies. He is credited for the evolution of Acquire CWM’s global Information Technology & Telecommunication infrastructure and workflows.
Chief Technology officer
