Call Answering Services

Gain back the time and resources needed to focus on sales, and let us do the hard work. Whether you need help with customer service or overflow calls, we’ve got the experience to not only guide your customers, but to grow their trust in your company.

Dedicated Call Center Customer Service

24/7 Support

Never miss a call or service and keep your customers connected

Customer Support

Highly experienced experts available to to support your customer’s needs

Capture Every Lead

Be there for your prospects every call and every step of the way.

Convert Incoming Calls into Satisifed Customers and More Sales.

Every inbound call is an opportunity to offer the best options to your customers. Get more results with our specialized cross-selling and up-selling skilled agents.

How it Works

Call Works Media offers a flexible outsourced customer service methodology – we support client programs ranging from 20 inbound calls per day to 2,000

If your call center customer service program has higher call volumes or requires specialized knowledge, we’ll build a dedicated team of trained, motivated and focused customer service and help desk specialists and put them to work solely for you — backed by Call Works Media.

Call Works Media dedicated customer service call center programs are available 24 hours a day, 7 days a week, 365 days a year.

We believe in client partnerships characterized by transparency, accountability and mutual goodwill. Our client partners have an open window into the work we provide: all of our customer calls are recorded and accessible, the result of every call is captured in custom, detailed reports

Call Works Media inbound call center services include:

  • Order Processing / Order Taking
  • Customer Service Outsourcing
  • Cross-selling / Upselling
  • Help Desk

On the Rebound with Inbound

Experience

No matter what size or scale, we have the experience to handle your inbound telemarketing campaign.

Sell Your Products & Services

Our scripting experts let you concentrate on the other aspects of launching your inbound telemarketing campaign.

Customer Care & Support

We focus on extending the life cycle of your customers with top grade customer service and problem resolution.

A:1 Advanced Model

Call Works Media dedicated programs provide several advantages. We’ll lower your business costs because we are an optimized call center service operation, and take most IT, telephone equipment, personnel and administrative headaches off your hands.

In addition, all of our call center staff are premise-based, working on-site at our facilities. They are not virtual agents working from home. The result: Call Works Media delivers better quality assurance, work performance monitoring, knowledge-sharing, teamwork and reinforcement of lessons learned during client training sessions. Our on-site staffing model is at the core of our approach to customer service outsourcing.

Key Industries Served

  • Healthcare
  • Financial
  • Pharmaceutical
  • Hospitality
  • Education
  • Insurance
  • Manufacturing
  • US Government
  • Telecommunications
  • Technology
  • Private Sector
  • Real Estate